Terms of service
Last updated: 31 August 2026
About these terms
These terms apply to consumer purchases from and use of the Norvelva® online store. A consumer is an individual who is not acting mainly for business purposes. Mandatory consumer rights under applicable law always prevail over these terms.
Seller: Norvelva AS
Norwegian organisation number: 123 456 789 (TEMPORARY PLACEHOLDER - REPLACE BEFORE PUBLICATION)
Address: Granitten 7, 4956 Risør, Norway
Email: hello@norvelva.com
Telephone: +47 92 53 36 31
The agreement and orders
The agreement consists of the product and delivery information shown at checkout, your order, our order confirmation, these terms and any terms specifically agreed with you. If they conflict, specifically agreed terms prevail unless this would reduce rights that cannot legally be waived.
Your order is an offer to purchase. The agreement becomes binding when you receive our order confirmation. We may reject or cancel an order for a legitimate reason, including lack of stock, suspected fraud or an obvious pricing or product error that you knew or should reasonably have known was incorrect. We will notify you and refund any amount paid for a cancelled order.
Products, prices and payment
The product description, quantity, total price and available delivery options are shown before you place the order. Images are illustrative, and colours may vary slightly between screens. Prices are stated in Norwegian kroner and include VAT where applicable. Delivery charges and any other mandatory charges are shown before checkout is completed.
Available payment methods and any provider-specific terms are shown at checkout. Your payment method may be authorised when the order is placed and charged when the goods are dispatched, unless another time is clearly stated for the selected payment method.
Delivery, risk and delay
The delivery method and estimated delivery time are shown at checkout and in the order confirmation. The risk of loss or damage passes to you when you, or a person designated by you, physically receives the goods. If delivery is delayed, the remedies provided by mandatory consumer law apply.
Right of withdrawal and returns
For distance purchases, you normally have a statutory right to withdraw within 14 days after you receive the goods. You must notify us clearly at hello@norvelva.com before the deadline. You do not need to give a reason. Statutory exceptions apply where relevant.
After notifying us, return the goods without undue delay and no later than 14 days. You pay the direct return cost unless we have agreed otherwise or failed to inform you of that cost. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and function of the goods.
We will refund payments covered by the withdrawal right, including the cost of our least expensive standard delivery option, within 14 days after receiving your notice. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back. Any additional voluntary return terms stated on our website apply in addition to, and do not limit, statutory rights.
Defects and complaints
The goods must conform to the agreement and applicable consumer law. If an item is defective, contact us at hello@norvelva.com within a reasonable time after discovering the issue. A complaint made within two months is always considered timely. The statutory complaint period is normally two years, or five years for goods intended to last substantially longer than two years.
Depending on the circumstances and legal requirements, you may be entitled to repair or replacement, a price reduction, cancellation of the purchase and/or compensation. These terms do not limit any mandatory warranty or consumer rights.
Shopify, privacy and external services
Shopify provides the technical platform for the online store, but purchases are made directly from Norvelva AS. Payment, delivery or other third-party services may also be subject to the provider's terms. Our processing of personal data is described in the Privacy Policy contained in this document.
Law and disputes
Norwegian law applies, without limiting any mandatory consumer protection that applies where you live. Please contact us first so we can try to resolve a complaint. If we do not agree, a Norwegian consumer may request mediation from the Norwegian Consumer Authority (Forbrukertilsynet) and, where applicable, further consideration by the Consumer Disputes Commission (Forbrukerklageutvalget). A dispute may also be brought before the competent courts.
