Shipping policy

Last updated: 3 September 2026

Shipping

Available delivery methods, charges and estimated delivery times are shown at checkout and in the order confirmation. Orders are prepared as soon as reasonably possible. We send a dispatch notice and tracking information when tracking is available.

Delivery times are estimates unless a binding date has been expressly agreed. We are responsible for the goods until you, or a person designated by you, physically receives them. If delivery is delayed, your rights under mandatory consumer law apply.

Check the parcel after delivery. If an item is damaged, missing or incorrect, contact hello@norvelva.com as soon as reasonably possible with your order number and, where useful, photographs. This does not reduce your statutory complaint rights.